Important Information – When will I be refunded for my returns?

Due to the current situation and the safety measures at our warehouse installed to protect our customers and employees, delays of up to 3 days in the processing of returns currently occur.
Contributing to a relief of our employees, please refrain from enquiring as returns of single orders cannot be prioritised.

In the current overall situation, health and well-being of our customers and employees is our top priority. In order to ensure this, security standards have been significantly increased in all areas of our company once more.
Those necessary measures, however, will slow some of our work processes. Among the areas affected is our return department.

Consequently, anomalous delays of up to 3 days regarding the processing of returns may occur.

Please accept our apologies for those delays. Once your returns have been processed, you will, of course, be automatically notified by e-mail.

Thank you very much for your kind understanding and patience. Above all, though, please stay healthy and take care of yourself and your loved ones.


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