How do I return an item bought in store?

Just returned from a shopping trip and realised you’ve made a mistake? Annoying, because there’s no going back… Or so you thought!

Even though there is no statutory right to exchange store items, we give you a limited right to exchange, even in the online shop. This period can vary from store to store, so it’s best to ask.

Important: The item must be unworn, unwashed and still have its tags. You also have to have the receipt for an exchange. A statement from your points account is sufficient for Esprit Friends.

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