Complaints – what’s the procedure in store?

Are you unhappy with the quality of the item you bought in store and want to make a complaint?
The best thing to do is to go to the store where you bought the item and return it together with the receipt. As a Friend, your account statement is sufficient proof of purchase .

If this store is too far away or you’ve misplaced the receipt, quickly get in touch with us and we’ll be glad to have a look at alternative solutions.

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