What should I do if my package is damaged or an item is missing?

It’s really important to us that you receive your package both quickly and intact. However, we need your assistance if this turns out not to be the case. Please send us photos of the damaged package. In case of an incomplete delivery, please send us a short note letting us know which items are missing.

You can send all required documents to the following address:

Esprit Online Shop
Stockholmer Allee 3
30539 Hanover
Germany

or, naturally also by e-mail (as a PDF-, PNG- or JPG-format attachment) to service@esprit.eu.

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