Important information – When will my order be shipped?

Due to the current situation and the safety measures at our warehouse installed to protect our customers and employees, shipping delays of up to 3 days currently occur. Contributing to a relief of our employees, please refrain from enquiring about delivery times as single orders cannot be prioritised. In the current overall situation, health and … Read on

How long does a standard delivery take?

On average, about 3-5 working days are needed for the arrival of your parcel with your favourite styles.

What kinds of delivery are there?

After placing your order, you understandably want to receive your new Esprit styles as quickly as possible. Here is an overview of our different delivery options and costs as well as how long they take. Standard delivery Delivery is made by DHL. Your parcel will be ready for delivery and handed over the delivery company … Read on

Can I give an alternative delivery address?

Of course! You decide where your package goes – to your own address, work, friends or family. It’s really easy to do: When placing an order as a Friend, click “change” in the “delivery address” field (1) enter your preferred delivery address “add new address” (2) and then confirm with “apply now” (3). Then tick … Read on

What should I do if my package is damaged or an item is missing?

It’s really important to us that you receive your package both quickly and intact. However, we need your assistance if this turns out not to be the case. Please send us photos of the damaged package. In case of an incomplete delivery, please send us a short note letting us know which items are missing. … Read on

To which countries does the Esprit online shop deliver?

You can now have all the items you want delivered to numerous countries. Simply select the right shop for your country and get shopping! The following country shops are available: Please make sure that you enter a delivery and invoice … Read on

Can I request a delivery date for my order?

It is not possible to select a specific delivery date but if you place an order with the express service before 02:00 pm (Mon-Thurs), your item will delivered the following day.

What should I do if I don’t receive my package?

Our staff and logistics partners do everything to make sure that your receive your items quickly and undamaged. Unfortunately exceptions cannot be ruled out even when you’re being really careful. So what should you do if use use the tracking link and notice a problem? 1. You receive a dispatch confirmation but the status still … Read on

How can I track my order?

You can track your order easily and conveniently once your item has been dispatched. You’ll receive a dispatch confirmation that contains logistics partner’s logo. Click on it. A link will automatically open in your browser showing exactly where your package is. Tip: Make the link a favourite in your browser. Then you won’t have to … Read on

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